This Privacy Statement explains how we process your information to provide you with our services in line with the General Data Protection Regulations (GDPR) and the Data Protection Act. This privacy policy applies across Panaco Ltd and any of its trading styles.
Please read the following sections carefully, as it explains what personal information, we collect about you and how we use this information. Panaco Ltd and Forestking Insolvency Ltd are committed to respecting and preserving your privacy and personal data.
This privacy policy will apply to you if you provide your personal information to us, even if you subsequently decide not to proceed.
Data Controller
Panaco Ltd and Forestking Insolvency Ltd are the data controllers and they are responsible for your personal data. If you have any questions or queries in relation to this privacy notice or they process your personal information you can contact them. This includes any requests to exercise your legal rights such as a data subject access request (DSAR) or to update your preferences.
Contact Details
Panaco Ltd, 30 Crown Place, London EC2A 4EB
Phone: 0330 124 2190
Email: info@panaco.ltd
Forestking Insolvency Ltd, Suite 1, 4th Floor, 1 City Approach, Albert Street, Eccles, Manchester M30 0BL
Phone: 0161 710 3680
E-mail: info@fki.co.uk
When you contact us, please include your reference number, name, address, telephone number and e-mail address.
What data do we collect about you?
Personal Data / Information means any details about an individual whereby that person can be identified and does not include anonymous data, where the identity has been removed.
- Your personal details such as name, address, and date of birth.
- Contact details such as your phone number and email address.
- Special category data / special personal information such as your health including mental and physical health.
- Details relating to your household / family and limited information about them.
- Financial information such as your income, expenditure, assets, and liabilities.
- Employment information.
- Information regarding your creditors.
- Information on how you use our website and products/services.
- Your preferences in receiving marketing from us and any associated third parties including your communication preferences (SMS, Email, Phone).
- Aggregated data, such as statistical or demographic data.
Aggregated Data
This data may not be considered personal data by law as this data does not directly or indirectly reveal your identity. Where any aggregated data is combined with personal data in a way which identifies an individual then the combined data will be treated as personal and will be used in accordance with this privacy policy.
Special Category Data / Information
Data protection law defines some personal information as “special categories of data”. This includes information about physical or mental health, sexual life, religious beliefs, race or ethnic origin, political opinions, trade union membership or biometric data. Some of this information may be necessary to collect when understanding the reason for your financial circumstances, or where it may help us to provide a better service to you and obtain a better understanding of your financial situation. For example, a period of ill health could have caused you to fall behind with your regular payments to your creditors. Where we need to collect and process this type of data about you, by providing this information to us you give your explicit consent for us and any other third party to process this special data as set out in this privacy policy, unless we have a legal obligation to process this type of data.
Information about other people
If you provide personal information about someone else, for example when a joint application is made, or you provide details about a member of your family unit, you must do so with the permission of the other person. Your personal information and any information about the service provided to you will be shared with the other person. We will use the personal information about the other person in the ways as described in this policy.
How we collect your Personal Data
We may obtain personal data from you in several ways:
- When you make an enquiry or application to us by phone, email, via our website by a third party or by any other means.
- When we need to obtain updated information about you to meet our regulatory and legal obligations.
- When you participate in market research or interact with us on social media.
- By leaving reviews relating to us.
- Where you have given permission for your information to be provided to us.
- Information received via a third party, for example a creditor providing information about an account you hold with them such as an outstanding balance.
- Where you have previously agreed for your information to be shared with us by another company.
How we use your Personal Data
We will only use your personal data where the law allows us to, and / or it falls into one or more of the below categories:
- It is necessary to enter or fulfil a contract with you, or one we already have.
- We have a regulatory or legal obligation to do so.
- It is in our legitimate interest to do so and does not go against your rights.
- It’s necessary to protect your vital interests.
- It’s necessary to carry out a task in the public interest.
- You have provided your consent.
Initial Enquiry
Where you make an enquiry or apply for one of our services, we will use your information to provide you with appropriate information and assist in your application for an individual voluntary arrangement, if you’re situation means you may be better suited to an alternative debt solution, we may refer you to a trusted third party to assist with this. If you’re unable to provide this information, we may not be able to progress with your application or enquiry. We may also use this information to contact you about and process your enquiry or application by phone, SMS, Whatsapp or email.
Debt Solution Information
Where we give you information on a debt solution, we will process your personal information to administer the service we provide. This may include contacting you where we may need further information or sending you updates on the progress of the service that we provide to you. We may also share your data with one of our third parties where we’re unable to provide a particular service, we will only do this with your prior consent.
Who will the data be shared with?
We may share your information with other debt solution providers or insolvency practitioners where necessary, we will only do this where they have agreed to keep your information confidential. If you decide to proceed with a debt solution from an organisation, we have referred you too, Panaco Ltd may receive a fee for introducing you to the chosen debt solution provider.
Additional Sharing
In addition to this, your information may also be shared with:
- Your creditors, this includes their agents, debt collectors, solicitors and bailiffs (where applicable).
- Our regulators, the Insolvency Practitioners Association (IPA), Information Commissioner’s Office, the Insolvency Service or any other regulatory body or authority that may request certain information as part of their role in regulating and monitoring us.
Third-Party Companies
We also use third-party companies to help us manage your data and provide to you the services we offer, these are:
- Customer record management systems (CRM), call recording systems and software providers, document storage systems and software providers.
- A debt assessment tool, Land registry, bonding services.
Credit Reference Agencies
Where you have provided your authority and we have a legitimate interest to do so or where we may be legally required to, we will share information with credit reference agencies to obtain information about you. For more information on how credit reference agencies use your personal data, you can view the Credit Reference Agency Information Notice from the three main credit reference agencies, Equifax, Experian and Transunion (Formally Callcredit).
IT Service Providers
IT Service Providers who provide IT platforms or other IT services.
- Advertisers and social media companies
- Payment Service companies that process transactions for us such as Direct Debits and Debit Card Payments.
Communication Providers
Communication providers such as telephone line providers, and email and text service providers.
- Third Party administrators who provide ongoing support with the administration of your product or service.
- Third parties who may have introduced you to our services and other third parties such as claims management companies.
Legal Requirements
We may also share your personal information where we have your consent to do so or where we are required to do so under a legal or regulatory obligation or court order, such as the police, local authorities, or the courts.
How long will your data be stored for?
If you continue to be our client and we give you advice, we will keep a record of your personal information to ensure that we provide you with the best service possible and where we are required to keep your data to meet our legal and regulatory obligations.
This will normally be kept for at least six years, starting from the date when we are no longer providing you with a service.
Recording Calls
We may record any telephone calls you make to us, or we make to you or any other third party. This is for training, monitoring and quality purposes and to meet our legal and regulatory obligations. Some telephone calls may be observed by staff for training and development purposes as well as for quality assurance.
Your Rights
You have the right to request from us a copy of the personal information that we may hold about you. This is often called a “Data Subject Access Request” or referred to as a “DSAR”. You can request this information by contacting us.
- Right To Have Your Personal Information Corrected
- Right to stop or limit the processing of the Data we carry out
Information Commissioners Office
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would appreciate the opportunity to deal with your concerns before you approach the ICO. Please contact us in the first instance by using the contact information provided within this Privacy Policy.
ICO Contact (https://ico.org.uk/global/contact-us/)
Updates to this Privacy Policy
Any updates to this privacy policy will be found on this page. If we make any important or significant changes to the way that we collect and use your personal information, we will endeavour to notify you of this change.